Resources

Measure the friction. Diagnose the cause.

Two free, research-informed tools that work together, plus ongoing writing on Substack. Neither tool requires an email address.

01 · Quantify

Internal Communication Cost Calculator

What might communication friction be costing us?

Estimate the annual labor cost of time lost to finding information, clarification, rework, delays, and ineffective meetings. Adjust any assumption and see the impact immediately.

Open the calculator

About 2 minutes · Calculated in your browser

Estimated annual communication friction

Illustrative example

≈ $708,000/ year

Hours: 14,160
FTEs: 6.8
Of payroll: 3.4%

Example: 200 employees at an $80,000 average salary, using the calculator’s example time assumptions. Not a benchmark.

02 · Diagnose

Employee Communication Health Check

What communication conditions may be causing it?

Twenty questions across leadership communication, employee voice, information flow, change communication, and connection and belonging, with a personalized report.

03 · Read

538 Creative on Substack

Writing on internal communication, employee engagement, and organizational alignment.